Refund Policy



1. Refund Policy

JPA is committed to a transparent and fair refund policy. Refunds will be processed under the following conditions:

  • Clients must submit a formal refund request with a valid reason.
  • If costs have already been incurred and JPA is not responsible for the issue leading to the refund, these costs will be deducted from the refundable amount.
  • Refunds will be processed in the same currency as the original transaction, based on the collection standard at the time of payment.
  • Refunds are subject to deductions for handling and transfer fees.

2. Refund Deduction Structure

Fee Type

Deduction Details

Handling Fee

Minimum €10, maximum 20% of the service fee, if the refund reason is not caused by JPA.

Third-Party Costs

Application fees, declaration fees, translation fees, etc., will be deducted before processing the refund.

3. Refund Request Process

Step

Action

Step 1

Submit a formal refund request, including a valid reason. The account manager will assist in completing the refund application.

Step 2

Provide accurate bank details that match the original payment account.

Step 3

Refund eligibility will be reviewed, and applicable deductions will be calculated.

Refund Timeline:

  • Refunds processed via bank transfer will be completed within one weeks after approval.
  • Clients who paid via Stripe will receive the refund within 24 hours of approval.

For any questions regarding refunds, please contact your account manager.